LConnect respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.
LConnect does not provide or market its services to children and we do not knowingly collect data relating to children.
It is important that you read this privacy policy together with any other privacy policy or data usage notice we may provide on specific occasions so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.
This policy applies where LConnect is a Data Controller of your information. The terms of this privacy policy does not govern your information where we process that data on behalf of a third party Data Controller, you should refer to the privacy policy of the relevant Data Controller in that instance.
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. Our websites may include social media features, such as Facebook ‘Like’ and ‘Share’ buttons and widgets, such and interactive mini-programs that run on our websites. These features may collect information about you, including but not limited, to, your IP address, which webpages you are visiting on our site and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the company providing it. We do not control these third-party elements and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit / third party feature that you access to understand their personal data handling practices.
This version was last updated on 01 August 2023.
Data Protection Officer contact details
Name: Louis Yiakoumi
Address: 44 Heddon Court Avenue, Barnet, Hertfordshire EN4 9NE. United Kingdom
Phone Number: +44 (0)7984 421 621
Email: louis@lconnect.co.uk
The type of personal information we collect
We currently collect and process the following information:
- Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender
- Contact Data includes postal addresses, email addresses and telephone numbers
- Financial Data includes bank account and payment card details
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us
- Technical Data includes internet protocol (IP) addresses, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites
- Profile Data includes your username and password, your interests, preferences, feedback and survey responses
- Usage Data includes information about how you use our website, products and services
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
How we get the personal information and why we have it
We use different methods to collect data from and about you including through:
Direct interactions
You may give us personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- Apply for our products or services
- Create an account on our website
- Subscribe to our service or publications
- Request marketing to be sent to you
- Enter a competition, promotion or survey; or
- Give us some feedback
- Register for an event or download
- Apply for a job
Interactions with our Partners
Where you submit personal data to one of our reseller or referral partners and that information needs to be passed through to us to provide a product/service for your usage, we will solicit and retain that data. We will also collect submitted personal information from our partners where you have expressed an interest in our products/services or company. Reseller partners that provide our Services to you, may also share with us personal information that we require to provide the Services to you.
Automated technologies or interactions
As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive data about you if you visit other websites employing our cookies. Please see our “Cookies Policy” on our website for further details.
Service Interactions
As you interact with our Services/Products, certain personal information may be collected such as unique device ID’s, device IP addresses, login information (username and password), one-time passcodes, security question answers and user location.
Third parties or publicly available sources
We may receive personal data about you from various third parties and public sources as set out below:
- Technical Data from the following parties:
- Analytics providers such as Google, based outside the EU
- Advertising networks based inside the EU; and
- Search information providers based inside the EU
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services based inside the EU].
- Identity and Contact Data from data brokers or aggregators based inside the EU.
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register.
- Identity and Contact Data from reseller partners to whom you have provided such personal data.
How we use your personal data
Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
- Where we need to comply with a legal or regulatory obligation
- To assess your suitability for employment and process your application
- To send you materials that you request such as brochures and data sheets
- To register you for an event
- For analytical purposes including to understand how visitors to our websites move around, what content they access in order to tailor content to specific users
- For customer support and training
- To solicit feedback
- To support testimonials that you have provided or other marketing activity that you have agreed to participate in
- For marketing communications
- To identify devices used in conjunction with our products and services
- To enable single-sign on features within our products and services
- To enforce security features within our products and services
- To verify identity, particularly when requesting changes to services/products
Lawful basis for collecting your personal data
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting louis@lconnect.co.uk
(b) We have a contractual obligation
(c) We have a legal obligation
(d) We have a vital interest
(e) We need it to perform a public task
(f) We have a legitimate interest
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the new purpose is compatible with the original purpose, please email louis@lconnect.co.uk.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures/Sharing of your personal data
We may need to disclose/share your personal data with the parties set out below for the purposes set out above:
- Our customer relationship management software providers, marketing automation platform providers, webinar software providers, email platforms, website hosting providers, partners, our customer success software provider, our online community platform provider, our learning management system software provider and members of our partner programs
- Our human resources information system provider and our background check service providers
- Analytics providers (usage data only)
- Our customer reference management software provider
- Our payment processing providers
- Our enterprise resource management software provider
- Our customer success software provider, survey tool service providers, calendar scheduling tool providers and learning management system software provider
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy
- Professional advisers including lawyers, bankers, auditors and insurers based in the UK and/or EEA; and HM Revenue & Customs, regulators and other authorities in the UK and/or EEA
- Our business and channel partners but only if:
- You specifically opt in to such sharing via an information request or an event registration form; or
- You attend a company event and have your attendee badge scanned by a business/channel partner. If you do not wish for your information to be shared in this manner, you may choose not to opt in via information request or event registration forms and elect not to have your badge scanned at company events
If you choose to share your information with channel/business partners in the manners described above, your information will be subject to the channel/business partners’ respective privacy statements. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We also reserve the right to use or disclose information provided if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud and/or to comply with a judicial proceeding, court order, legal process or other governmental authority; provided, however, that unless prohibited by law, Opus will use its reasonable efforts to give you notice to enable you to seek a protective order or take other appropriate action.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at louis@lconnect.co.uk if you wish to make a request.
How to complain
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact our DPO (details above) in the first instance.
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk